Ctrlone ("Ctrlone," "we," "us," or "our") is a software service operated by Ctrlone, headquartered in Colorado. We provide commission calculation tools and related services to automotive dealerships and dealership groups ("you" or "Client").
By accessing or using Ctrlone's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the service.
Ctrlone provides web-based commission calculation tools built to match your dealership's pay plan. Our services include:
Ctrlone is a calculation and presentation tool only. We do not:
We aim for 99% uptime but do not guarantee uninterrupted access. We may perform maintenance with advance notice where possible. We are not liable for losses resulting from downtime.
A one-time setup fee is charged upon engagement to cover the build and configuration of your commission tool. This fee is non-refundable once work has begun.
Monthly fees are charged automatically via Stripe on your billing date. Prices are as follows unless otherwise agreed in writing:
If payment fails, we will attempt to collect up to three times over seven days. If payment is not received, access may be suspended until the account is brought current.
We may change subscription pricing with 30 days' written notice. Continued use after the notice period constitutes acceptance of the new pricing.
You agree to:
Ctrlone calculates commissions based on the pay plan information you provide and the DMS data you upload. You are responsible for verifying that:
To the maximum extent permitted by law, Ctrlone's total liability for any claim arising from your use of the service shall not exceed the total amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or pay disputes.
The service is provided "as is." We make no warranty that the service will be error-free or meet every specific requirement of your business.
Your use of data within Ctrlone is also governed by our Privacy Policy. Key points:
Ctrlone retains all intellectual property rights in the software, tools, and systems we build. You receive a limited, non-exclusive, non-transferable license to use the service during your subscription. You may not copy, resell, or distribute our tools without written permission.
Your pay plan structure, employee data, and commission results belong to you.
You may cancel your subscription at any time by notifying us in writing at hello@ctrlone.io. Cancellation takes effect at the end of the current billing period. Setup fees are non-refundable.
We may terminate or suspend your access for non-payment, violation of these Terms, or any conduct we reasonably determine is harmful to our service or other clients, with or without notice depending on the severity.
Both parties agree to keep the other's confidential business information private. This includes your pay plan structures, employee data, and our pricing agreements. This obligation survives termination of the service.
These Terms are governed by the laws of the State of Colorado. Any disputes shall be resolved in Colorado courts, and both parties consent to jurisdiction there.
We may update these Terms from time to time. We will notify you by email at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance.
Questions about these Terms? Contact us at:
Ctrlone LLC
Email: hello@ctrlone.io
Colorado, USA
This Privacy Policy applies to all users of Ctrlone's services, including dealership administrators, controllers, and any staff who access the platform. By using Ctrlone, you agree to the practices described here.
When you create an account, we collect:
When you use the commission tool, you upload DMS export files that may contain:
This data is used only to power your commission tool. It is not analyzed, shared, or sold.
We store your dealership's pay plan structure (tier rates, bonuses, draw amounts) to configure your tool. This is treated as confidential business information.
We may collect basic usage information such as login times and features used, to improve the service. This data is aggregated and not tied to individual employees.
We do not store your credit card information. All payment processing is handled by Stripe, which maintains PCI-DSS compliance. We receive only a payment confirmation and subscription status from Stripe.
We use your information to:
We do not use your data for advertising. Ctrlone is ad-free.
We do not sell your data. We share data only with:
All third-party providers are contractually required to protect your data and may not use it for their own purposes.
We may disclose data if required by law, court order, or to protect the rights and safety of Ctrlone or others.
We take reasonable measures to protect your data, including:
No system is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access.
We retain your account and commission data for as long as your subscription is active. After cancellation:
You have the right to:
To exercise any of these rights, email us at hello@ctrlone.io.
Ctrlone uses minimal cookies necessary to keep you logged in and maintain your session. We do not use advertising cookies or third-party tracking cookies.
Ctrlone is a business-to-business service intended for adults. We do not knowingly collect information from anyone under 18.
We may update this Privacy Policy from time to time. We will notify you by email when material changes are made. Continued use of the service after notification constitutes acceptance.
Privacy questions or requests? Contact:
Ctrlone
Email: hello@ctrlone.io
Colorado, USA
This Client Subscription Agreement ("Agreement") is entered into between:
Ctrlone agrees to provide the following services as selected below:
Note: The plan selected at signing will be circled or initialed. Custom pricing may be noted separately.
Ctrlone will deliver the completed commission tool within 48–72 hours of receiving:
Client agrees to provide requested materials promptly to avoid delays.
The one-time setup fee is due upon signing this Agreement. Work begins upon receipt of payment. The setup fee is non-refundable once Ctrlone has begun configuration.
Monthly fees are charged automatically on the same date each month via the payment method on file. The first monthly payment is charged on the date the tool is delivered.
If payment fails, Client will be notified immediately. Access may be suspended after 7 days of non-payment. Reactivation requires payment of all outstanding amounts.
Ctrlone will update Client's tool whenever pay plans change at no additional charge. Client agrees to:
Major structural rebuilds (e.g., switching from flat rate to percentage-based across all roles) may require a new setup fee to be agreed upon separately.
Client agrees to:
Ctrlone calculates commissions based entirely on the pay plan information provided by Client and the DMS data uploaded by Client. Ctrlone is not responsible for errors resulting from:
Client is solely responsible for verifying commission statements before distribution.
Both parties agree to keep confidential all non-public business information shared in connection with this Agreement, including pay plan structures, employee data, and pricing. This obligation survives termination.
This Agreement begins on the signing date and continues month-to-month until cancelled.
Ctrlone's total liability under this Agreement shall not exceed the total fees paid by Client in the three months preceding any claim. Ctrlone is not liable for lost profits, pay disputes, employment claims, or any consequential damages.
This Agreement is governed by the laws of the State of Colorado. Disputes shall be resolved in Colorado courts.
This Agreement, together with the Ctrlone Terms of Service and Privacy Policy, constitutes the entire agreement between the parties and supersedes all prior discussions or understandings regarding the service.
By signing below, both parties agree to the terms of this Ctrlone Client Subscription Agreement.